Hannah Blount Jewelry FAQs

General questions

Can I pick up my online order at the studio? Can I pick up my online order at the studio?

For the time being, the HBJ studio serves as a private workspace. We're unable to offer in-studio order pick-ups at this time. Thank you for understanding!

What are your studio hours? What are your studio hours?

Hannah Blount Jewelry is available by email from 10 am to 5 pm EST, Monday through Friday. Contact the team at studio@hannahblount.com.

Can you gift-wrap my order? Can you gift-wrap my order?

All orders are gift-wrapped and do not include a receipt.

Each gift-wrapped piece is stylized with a variety of jewelry boxes of velvet or ornate floral designs to create an elegant, one-of-a-kind gift-giving experience. These gift boxes often include a green velvet pouch and relevant information about your piece.

If you would like to include a handwritten note with your order, please include your message in the “Special Instructions for HBJ” box on the checkout page.

Is Hannah Blount Jewelry available in stores? Is Hannah Blount Jewelry available in stores?

View Hannah Blount Jewelry's current list of retailers here.

Shipping & Delivery

How is my order shipped? How is my order shipped?

Please see the Shipping page.

returns, exchanges, and repairs

What is your return policy? What is your return policy?

Please see the Returns & Repairs page.

Do you offer repairs? Do you offer repairs?

Please see the Returns & Repairs page.

Jewelry-related Questions

Do you create custom pieces? Do you create custom pieces?

Yes! Please contact us to inquire about custom work.

Can I request an alteration to any of your designs? Can I request an alteration to any of your designs?

We offer alterations on a case-by-case basis, for an additional fee. Please contact us to discuss options.

Note that we do not offer adjustable chains for necklaces. HBJ is unable to process modifications to orders after order confirmation.

Please contact the studio directly before purchasing your piece to confirm if your desired alteration is possible and the final cost.

How do I find my ring size? Can my ring be resized? How do I find my ring size? Can my ring be resized?

To learn all of our tips, tricks, and suggestions along with our ring policies, please click here.

I lost one earring but still have the other. Can I have it replaced? I lost one earring but still have the other. Can I have it replaced?

Absolutely! We will, however, need the one left behind in order to match it. Contact our studio for return instructions. The cost will be 50% of the current cost of the earrings, plus shipping. The studio cannot guarantee replacement earrings for one-of-a-kind pairs or discontinued designs. Please contact the studio for details.

How should I clean my jewelry? How should I clean my jewelry?

Learn more about cleaning + caring for your Hannah Blount Jewelry pieces by clicking here.

Hannah Blount Jewelry is happy to refinish any HBJ pieces. Please contact the studio for a quote and additional information.

Can you recycle metal for me? Can you recycle metal for me?

All HBJ metal is recycled, however, we cannot melt down your own metal. We wish we could, but it is a complex process and we are not equipped to do this presently. Thank you for your understanding!

What metals are used in your pieces? What metals are used in your pieces?

Learn about the metals used over on the studio blog.